Return Policy
Thank you for your purchase with Heart N' Soul Boutique!
We feel that you will be pleased with the merchandise you purchase from Heart N' Soul Boutique. However, if for some reason you need to return the item(s), you will receive an exchange or store credit. All returns must be back into our possession within 10 days of the postmarked date that you receive your merchandise. Any merchandise we receive after 10 days will not be exchanged or credited.
MERCHANDISE GUIDELINES
We have the right to refuse returns that do not follow our expressed guidelines.
1. All returns and exchanges must be in their unworn and unwashed original condition with tags still attached. Items returned with makeup, deodorant, perfume, or product stains will be denied.
2. We can only accept returns that are in resalable condition. Meaning we can put them back on our sales inventory.
3. All items are reviewed according to the condition in which they were shipped. Once we have determined that the return is valid, we will contact you on how we will proceed.
4. Shoes must be returned in their original packaging and placed inside an additional shipping box. If the shoes or the box is not returned in its original state, they will be denied. We recommend only trying shoes on in a carpeted area for a very limited time.
5. Jewelry and sale items will be a final sale. At no exception will they be permitted as return or exchange.
6. Denied items can be shipped back to the buyer at their expense.
Returns will be processed within 5 days of receiving your return. We will send an email confirmation when your exchange or store credit has been issued.
RETURN SHIPPING IS AT BUYERS EXPENSE.
DEFECTIVE MERCHANDISE
If in the event you receive merchandise that is damaged due to the mailing process, you should report this within 24hrs of receiving your purchase. To do this you should contact our customer service e-mail at michelle@heartnsoulboutique.com. Damages include any item that doesn’t appear to be in the condition it was when it left our store. Situations such as this will be handled on a case by case basis in which no refund is guaranteed.